phtaya app Privacy Policy for Filipino Members

When you register and use phtaya app, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and residentialaddress in the Philippines. We also collect account activity data such as login history, deposit and withdrawal records, and game participation logs. During the verification process, we may request a copy of a government-issued ID to confirm your identity and comply with applicable regulations. Payment information such as your preferred deposit method and transaction history is recorded to process your financial requests accurately. We may also collect technical data including your device type, browser, IP address, and session duration to help us improve platform performance and detect unusual activity. All information collected is used solely for the purposes described in this Privacy Policy and is not sold to third parties under any circumstances. If you have questions about what data we hold about you, you may contact our support team at any time through the FAQ page.

The personal information you provide is used primarily to create and manage your phtaya app account, process deposits and withdrawals in Philippine pesos, and deliver the gaming and sports content available on the platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our policies or services. Your identity and age verification data is used to ensure that only eligible members aged 21 and above in the Philippines can access the platform. Technical and behavioural data helps us monitor platform security, investigate suspicious activity, and continuously improve the mobile experience for Filipino members. We may use aggregated, anonymised data for internal analytics and product development, but this data cannot be used to identify you personally. We do not use your personal information for unsolicited marketing without your consent, and you may opt out of any optional communications at any time. Your data is processed in accordance with applicable Philippine data protection laws and regulations.

phtaya app does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners — all of whom are bound by strict confidentiality obligations. In certain circumstances, we may be required by law or by a regulatory authority in the Philippines to disclose specific information about your account, and we will comply with such lawful requests. If phtaya app undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We do not share your data with advertisers or unrelated third-party businesses. Any third-party service providers we work with are carefully vetted and are only given access to the minimum data necessary to perform their specific function. Your privacy remains our priority in every partnership arrangement we enter into.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable laws and regulations in the Philippines. Account records, transaction histories, and identity verification documents may be kept for a minimum period to satisfy legal and regulatory obligations even after an account is closed. phtaya app uses industry-standard security measures including data encryption, secure server infrastructure, and access controls to protect your personal information from unauthorised access, loss, or misuse. Our internal teams are trained on data handling best practices, and access to member data is restricted to authorised personnel only. We regularly review and update our security procedures to address emerging threats and maintain the integrity of our systems. If a data breach occurs that is likely to affect your rights, we will notify you and the relevant authorities as required by law. You can help keep your account secure by using a strong, unique password and logging out after each session on shared devices.

As a member of phtaya app based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of that data at any time. You may also request corrections to any inaccurate or outdated information in your account profile to ensure your records are up to date. In certain circumstances, you have the right to request the deletion of your personal data, subject to any legal or regulatory retention requirements that may apply. You may object to or restrict certain types of data processing, and we will respond to such requests within a reasonable timeframe. If you believe your data rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please reach out to our support team — you can find guidance on how to contact us through the FAQ page. We are committed to responding to all data rights requests promptly and transparently.

phtaya app uses cookies and similar tracking technologies to improve your experience on the platform and to ensure that essential features such as login sessions and account preferences function correctly. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to use the service. We may also use analytical cookies to understand how members navigate the platform so that we can identify areas for improvement and optimise the mobile experience for Filipino users. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of phtaya app. Any data collected through cookies is handled in accordance with this Privacy Policy and applicable Philippine data protection regulations. If you have questions about our use of cookies, the FAQ page is a good starting point for further guidance.